SHIPPING & RETURNS
Shipping
a. Within A
We offer FREE shipping to Austria
b. Within the rest of European Union (EU)
Shipping charges within the EU amount to EUR 7.00
Belgium, Bulgaria, Croatia, Denmark, Germany, Estonia, Finland,France, Greece, Great Britain and Northern, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Republic of Cyprus
c. Rest of Europe
Shipping charges outside the EU amount to EUR 18.00.
Albania, Andorra, Armenia, Azerbaijan, Bosnia-Herzegovina, Georgia, Gibraltar, Greenland, Iceland, Canary Islands, Kosovo, Liechtenstein, Macedonia, Montenegro, Moldova, Norway, San Marino, Switzerland, Serbia, Turkey, Ukraine, Belarus
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
You are responsible with ensuring to comply with laws and regulations of the country of destination. Jana Wieland e.U. does not have any responsibility on these additional charges that may apply.
Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
d. Worldwide
Shipping charges outside EU/Europe amount to EUR 30.00.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
You are responsible with ensuring to comply with laws and regulations of the country of destination. Jana Wieland e.U. does not have any responsibility on these additional charges that may apply.
Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
Return Policy
Returns
If you wish to return your purchase please contact us via mail@janawieland.at to inform us about an eventual exchange or refund.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It can be returned by the shipping company of your choosing, please ensure safe packaging and security.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@janawieland.at.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. For sale items we offer store credit or exchange only.
Exchanges (if applicable)
We replace items if they are defective or damaged, given they are still available, to our expense. If you wish to exchange your item to another size or color, send us an email at mail@janawieland.at and we arrange a reservation for your chosen piece until your return arrives at our studio. Send your item to: Jana Wieland, Liechtensteinstraße 91/1 1090 Vienna, Austria. The return shipment is covered by you, the shipment of the new/exchanged item is covered by us.
Shipping
To return your product, you should send/deliver your product to:
Jana Wieland
Zollergasse 25/5
1070 Vienna
Austria
You will be responsible for paying for your return shipping costs and any applicable import taxes and customs for returning your item. Shipping costs and all extra costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and do not take responsibility for lost items during shipment.